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Terms & Conditions

1) The scope of the terms and conditions
 
These terms and conditions of sale apply to all sales made ​​through the website www.speakenglishshop.com.
 
2) The availability of books 
 
We only have a certain number of items in stock for every item. We can only guarantee your delivery if the number of items in stock is greater than the number ordered.
 
3) Prices
 
Prices are shown in Euros, British Pounds and US Dollars, excluding postage. Postage will be added to the order title at the time of order completion. The price is payable in full in one payment with the order. All orders are invoiced and payable in Euros, British Pounds and US Dollars only. For deliveries outside mainland France, any customs fees or local taxes are the responsibility of the recipient.
 
4) Delivery charges
 
Shipping fees include the cost of preparing and packaging and postage costs. They are flat, composed of both a fixed part and a part depending on the number of items ordered. Only the geographical area and the shipping method chosen by you will vary the amount. Remember to group all your (multiple) items in one order so that you do not incur mutliple shipping fees unnecessarily. We cannot group two distinctly-placed orders and shipping will be charged for each one.
 
5) Payment
 
1) Payment
Payments are made through PayPal, and as such you can use a wide variety of credit cards supported by PayPal (distinct to your country of purchasing). All the payment security is also handled by PayPal directly; SpeakEnglishShop.com will not be provided with detailed information about your credit-card.
 
Payments can also be made by cheque or money order. The order for such payments will not be processed until the payment has been accepted.
 
You may also come directly to our retail store (located at the Speak English Kids school; www.speakenglishkids.com) and pay for books directly with cash.
 
2) Coupons and Specials
Coupons apply in the context specified during the promotion. The reduction in coupon, per customer referral or apply for credit on delivery charges. In the case of non-use of a coupon from the customer, the supplier does not honour the price reduction, whether in the current order or via means of a credit for a future order.
 
6) Delivery
 
Whether you order from France or abroad, we deliver directly to your home. The delivery includes the time to prepare the package and the time of delivery. The average time is 5 days for France, but it is not a strict deadline and speakenglishshop.com not be held responsible for delays in delivery.
 
Warning: If you choose to pay by deferred payment (check, transfer or money order), the order will be processed upon receipt of it and time will run accordingly.
 
If the country of delivery is not properly inserted into your profile, we are not required to send all books to offset the cost of delivery missing (for example someone living in the United States and putting the country of delivery as France, the shipping costs will be false).
 
A damaged package and accepted by the customer may not be the subject of a claim.
 
7) Guarantee: Satisfied, exchanged or refunded
 
All of the books sold on SpeakEnglishShop.com are new products (not used). If an item is defective or non-compliant, we are committed to the exchange or refund, provided that it is returned in its original packaging within 30 days of receipt of the package to:
 
SpeakEnglishShop.com
24 Rue Doyen Gosse
38600, Fontaine
France
 
In case of refund, it will be made ​​by check or refund within or exceeding 30 days from the date of receipt of the returned package. 
 
a) If the item is unsuitable for any reason whatsoever, the customer has a withdrawal period of seven (7) days of receipt to return the order. The package must be returned by mail only, which must be in its original packaging in perfect condition. In case of exercising the right of withdrawal within the period referred to above, only the price of the product purchased and the shipping costs will be reimbursed, you must pay the cost of the return shipment. You may not return any items that were soiled or damaged by the customer. Returns sent to:
 
SpeakEnglishShop.com
Returns
24 Rue Doyen Gosse
38600, Fontaine
France
 
b) In the case of an error on your part (bad choice of books, duplicates), postage costs are not reimbursed (send and return). Only books are either refunded or credited to your account as you choose. If a package is returned to us either by addressing error (input by the customer) or a non-claim to the post office, shipping charges for returning will be an additional payment from the customer.
 
8) Transfer of ownership and transfer of risk
 
Transfer of ownership of the goods to the buyer will occur only after full payment by the latter, and regardless of the date of delivery of such products. However, the transfer of risk of loss and damage of products will be made ​​upon delivery and acceptance of such products by the Purchaser. 
 
9) The right of access and rectification
 
Conduct 
In an effort to protect your privacy, SpeakEnglishShop.com handles all your information with the strictest confidentiality. When shopping, we only ask you for information (name, address, e-mail) for quality treatment and careful monitoring of your order.
 
Your Rights
Under the Data Protection Act of January 6, 1978 you have a right to access and rectify data concerning you. Through us, you may need to receive offers from other companies or organizations, or be informed about our offers by mail, phone or mail. If you do not want us to keep your information, just contact us (giving us your name, address and mail):
 
- By mail to: info@speakenglishshop.com
 
- By mail to:
SpeakEnglishShop.com
24 Rue Doyen Gosse
38600, Fontaine
France
 
Please review our Privacy Policy for details.
 
10) Responsibility
 
Titles present in the SpeakEnglishShop.com database were seized from the information provided by publishers and through the end of the book list.
 
SpeakEnglishShop.com is not responsible for the content of the works and will not be held liable towards the buyer. The products comply with French legislation in force.
 
SpeakEnglishShop.com not responsible if the item delivered does not comply with the laws of the country of delivery (censorship, banned title or author ...).
 
SpeakEnglishShop.com assumes no liability for breach of contract due to force majeure (strike, flood, fire ...).
 
SpeakEnglishShop.com assumes no responsibility for the content of sites on which hypertext links from its own site.
 
11) Applicable Law
 
All clauses in these general conditions of sale, and all purchases and sales referred to therein, will be subject to French law, the courts will be those within the jurisdiction of Lorient, the headquarters of the Courts where the contract is formed between the parties.
 
12) Acceptance of the Buyer
 
These terms and conditions of sale and prices are expressly approved and accepted by the buyer, who declares and acknowledges having perfect knowledge, and waived acceptance of any contradictory document, including its own conditions of purchase. The act of purchasing involving acceptance of these terms and conditions of sale. These conditions can be changed at any time without notice.